Shipping policy
Shipping Policy — Grannet Home
Last updated: April 2026
Thank you for shopping with Grannet Home. We ship our pure linen bedding worldwide and want to make sure you know exactly what to expect from the moment you place your order to the moment it arrives at your door.
Order Processing
All orders are processed within 3–5 business days of purchase. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day. Our customer support chat is available on weekends if you have any questions about your order.
Please note that processing time is separate from shipping transit time. Your total delivery window is processing time plus the shipping method you select at checkout.
Shipping Methods & Costs
We offer two shipping methods at checkout:
| Shipping Method | Carrier | Estimated Transit Time | Cost |
|---|---|---|---|
| Standard Shipping | Post | 5–7 business days | $14.99 |
| Express Shipping | FedEx | 2–3 business days | $19.99 |
Free Shipping
Orders of $100 or more qualify for free standard shipping. Free shipping is applied automatically at checkout — no code needed.
Duties & Taxes
United States: Import duties and tariffs are not included in the product price or shipping cost and are not covered by Grannet Home. Any applicable duties or import fees are the responsibility of the buyer and may be collected upon delivery by the carrier or customs authority.
All other destinations: Duties, taxes, and customs fees vary by country and order value and are the responsibility of the buyer. We recommend checking your local customs regulations before placing your order.
Where We Ship
Grannet Home ships worldwide, including the United States, Canada, Europe, and all other international destinations.
P.O. Boxes: We can ship to P.O. Box addresses via standard Post shipping. FedEx Express is not available for P.O. Box deliveries — please select Standard Shipping at checkout if your address is a P.O. Box.
Order Tracking
Every order ships with full tracking, regardless of the shipping method chosen. Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to follow your shipment in real time.
Weekends & Public Holidays
Orders are not dispatched on weekends or public holidays. Our warehouse operates Monday through Friday. However, our customer support chat remains available on weekends — so if you have any questions about an existing order, we're here to help.
Lost or Damaged Packages
We take full responsibility for orders that are lost in transit or arrive damaged. If your order has not arrived within the expected delivery window, or if your items arrive in damaged condition, please contact us via Live Chat or email info@grannethome.com within 14 days of the expected delivery date with your order number and, where possible, photographs of any damage.
We will arrange a free replacement shipment at no additional cost to you. We do not require you to return damaged items in most cases.
Returns & Wrong Items
Wrong or missing items: If you receive an incorrect item or something is missing from your order, please contact us within 14 days of delivery. Grannet Home will cover all costs and arrange a replacement to be sent to you as quickly as possible. In most cases we send a replacement rather than requesting a return.
Returns: If you wish to return an item for any other reason, return shipping costs are the responsibility of the buyer. Items must be returned in their original, unused condition. Please contact us before sending anything back so we can provide you with the correct return address and instructions.
Contact Us
For any shipping-related questions, you can reach our team via:
- Email: info@grannethome.com
- Live chat: Available on our website, including weekends
Grannet Home reserves the right to update this shipping policy at any time. Changes take effect immediately upon posting to this page.